Your Home Loan by The Good Guys of Lending

Keeping Home Buyers in the Loop

When you are applying for one of the largest loans in your life, ready to commit your financial resources for the next thirty years to buy a home, wouldn’t it be great to be kept completely in the dark about your loan’s progress!?

Yeah, we didn’t think so.

Surprisingly, “in the dark” is the norm for most home buyers, but at Loan Finder, we’ve designed a solution that we lovingly call our “touchpoint communication system.” Whether or not the name impresses you, the system will. What it means is that we hire people specifically to follow your home loan file all the way through the process from contract date to key-in-your-hand. And not only do we know what’s going on with your home loan but we call you several times over the process to keep you updated.

“Hello, Your Loan Has Been Approved!”

First, we’ll call you when your loan application is submitted to give you an overview of the process and a timeline. We will also tell you when the home inspections have been ordered and when they are scheduled to be finished.

When all those approvals, appraisals, and inspections have finished, we get back on the phone with you and give you all the juicy details. We send you the documents, too, and review the loan approval with you so that there’s nothing hidden. Since “surprises” in the home buying process can be nasty, we make sure you know what you need to do to get to the closing table.

We also talk to you about what will happen at the closing and what the closing costs will look like, all so that you can have the right expectations and make the right preparations. At Loan Finder, we have learned that this type of good communication takes the nightmare out of the legal and financial maze of a house closing. We’re just not big fans of fear and trembling in the home buying process.

As far as we know, Loan Finder is the only business of its kind with this level of customer service, and it’s a real difference maker according to our customers.

Home Loans are About People

Our customer service obsession isn’t limited to a communication system. We want to talk to you about your home ownership dreams and about all the financial realities —good and bad—that affect your loan possibilities. We want to hear what the wife wants, what the husband wants, what the dog wants. Heck, bring your kids and your parents if they have something to add (we have toys, but only for the kids).

The right house at the right price for the right payment will affect people, not just bank accounts, so our hands-on, consultative approach is focused on talking to you as people. You can tell us everything (within reason) about your finances and your home desires, and we’ll give you honest feedback from our knowledge and expertise.